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What should I do when my Palm Springs home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your property – and your loved ones – against the various risks you might experience, like burglary, fire, and flooding. Although your home may be ready, that doesn’t necessarily mean you are. Do you understand what to do if your Palm Springs home alarm system goes off? The blasting of an alarm is likely to be startling, bewildering, and may incite panic. Your best option is to stay level-headed and abide by these simple tips.

Actions to Take Whenever Your Home Alarm System In Palm Springs Triggers

You never want to be in this dilemma, but it’s also why you installed a home alarm system from the outset. You’re woken up in the middle of the night with the telltale blaring of an alarm after a home security component has been activated. What is your next move?

  1. Stay calm. This is easier said than done when your home security alarm is ringing loudly, and your pulse is pounding. But keeping yourself calm is the most effective way to evaluate what is happening. Avoid the temptation of trying to deal with the emergency yourself and permit your monitoring agents and first responders to carry out their job.
  2. Protect your family. Your priority should be your family members and moving them out of harm’s way. In the case of a intrusion, this might mean going to an appointed safe zone as far from entrances as possible. The intruder was likely already turned away by the alarm, but it’s always smart to take extra precaution. If there’s fumes or a fire, you need to vacate your home right away.
  3. Grab your smartphone. The vast majority of people keep their cell phones with them all the time these days, but you may forget to pick it up during an urgent situation. It’s a good thing to have. You’ll have the opportunity to keep in contact with your monitoring professionals and receive notifications through your home security app.

Work With Your 24-hour Monitoring Agents

Whenever your home alarm system in Palm Springs goes off, your 24/7 monitoring professionals will instantly act. The first move is to validate your alarm, and that means reaching out to you. The guideline they follow is based on the kind of emergency. For example, when the emergency is of a medical nature, one attempt will be made to reach you before assistance is sent out. If you have a burglary alarm - the most frequent type of alarm - a monitoring professional will adhere to these procedures to reach out to you:

  • An attempt will be made to communicate with you via the touchscreen interface. You will typically be requested to provide a passcode.
  • If that effort doesn’t get a reply, a call is made to your primary contact number.
  • A second number or first emergency contact is attempted next.
  • If there still isn’t an answer, local police officers are sent.
  • Your monitoring agents will attempt to reach you again after authorities are notified.

If you're not able to interact with the monitoring team, that’s OK. Assistance will still be sent even when you're not available to substantiate the emergency.

Prepare for any situation with a Vivint home alarm system in Palm Springs

Be prepared for any crisis with a contemporary home alarm system in Palm Springs from Vivint. Dial (760) 334-5668 to start customizing your property’s defense today.